Policy active as of January 01, 2021.
At Thermex HT500 SET, we take your privacy seriously.
This Privacy Statement for Thermex HT500 SET Products and Services (“Privacy Statement”) describes information that Thermex HT500 SET, Inc. and its subsidiaries and affiliates (collectively, “Thermex HT500 SET”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address, or other data that can be reasonably used to infer this information).
This document focuses on information related to the operation of Thermex HT500 SET products and services, and other products from Thermex HT500 SET (collectively, “Thermex HT500 SET Products”). In this Privacy Statement, the expression “Thermex HT500 SET Products” also includes our Web Apps, Mobile Apps.
Our Pledge:
1. We will be transparent about the different types of information we collect and how we use them.
2. We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide Thermex HT500 SET’s Products, and to do so only when we think they will provide you with a welcome additional service.
3. We will use best-in-class data security tools to keep your data safe and protect the Thermex HT500 SET Products from unauthorized access.
Your Permission: Permission for data collection and processing. By using Thermex HT500 SET Products, you agree to allow us to collect and process information as described in this Privacy Statement.
International data transfers. Your personal information may be collected, processed and stored by Thermex HT500 SET or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using Thermex HT500 SET Products in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you agree to the transfer of your personal data to the United States and other countries where Thermex HT500 SET operates.
What information does the Thermex HT500 SET Thermostat collect?
The Thermex HT500 SET Thermostat collects:
- Setup information you provide
- Environmental data from the Thermex HT500 SET Thermostat’s sensors
- Direct adjustments to the device, including temperature or settings
- Heating and cooling usage information
- Technical information from the device
Setup information you provide: When you install the Thermex HT500 SET, you’ll be asked several questions in order to help us create an initial program of temperature settings that will keep you comfortable. For example, we’ll ask for information like whether your thermostat is located in a home or a business, or your precise location. This information helps us to customize your experience by, for example, retrieving weather information for your neighborhood or by enabling Home/Away Assist to automatically switch the behavior of Thermex HT500 SET products in your home when you leave and when you come back. In addition, the Thermex HT500 SET Thermostat pulls information directly from your heating and cooling system to learn its capabilities – such as if it has heating and cooling or is a heating-only system. Answering these questions helps us to set up an initial program that will keep you comfortable.
Environmental data from the Thermex HT500 SET Thermostat’s sensors: We collect data from several sensors built into the Thermex HT500 SET Thermostat. These sensors collect data such as current temperature, humidity and ambient light in the room. They can also sense whether something in the room is moving. This helps your Thermex HT500 SET Thermostat keep you comfortable when you are at home and save energy when you are away. For example, if the Thermex HT500 SET Thermostat senses that you’ve entered the room after an extended period of time, it can adjust the setting to a preferred temperature, based on an assumption that you’ve just woken up or returned home. Similarly, if a light goes off or no one is moving in the room, the Thermex HT500 SET Thermostat may turn the temperature down sometimes to help save energy.
Direct adjustments to the device: If you change settings like temperature on the Thermex HT500 SET Thermostat, it records and feeds that information to the Thermex HT500 SET algorithms to learn your desired comfort level in different situations.
Heating and cooling usage information: Every time your system turns on and off, Thermex HT500 SET records the time and duration during which your system was on in order to offer you features such as usage history.
Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the Thermex HT500 SET Thermostat, we record your Thermex HT500 SET Thermostat model and serial number, software version, and technical information such as battery charge level.
What additional information does Thermex HT500 SET collect and store when a user connects a Thermex HT500 SET Product to the Internet or creates an account?
Wi-Fi Network Information: To connect your Thermex HT500 SET Product to our Services, or to access your Thermex HT500 SET Product over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, the Thermex HT500 SET Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with Thermex HT500 SET servers and download software updates.Once connected to your Wi-Fi network, your Thermex HT500 SET Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to Thermex HT500 SET to provide you with the Services.
Additional Authorized Users: Thermex HT500 SET may provide you with the ability to enable additional authorized users to access your account. If you do so, the additional authorized users may control and view all of your devices, content, and Works with Thermex HT500 SET connections. Invited users may also add additional authorized users to your account, so be careful to add only those you trust. An invited user must have or create a Thermex HT500 SET account, and information about invited users (like email address, name or changes to product settings) will be stored with your account.
Email Addresses: When you create a Thermex HT500 SET account, we collect and store your email address. From that point forward, your email address is used for communications from Thermex HT500 SET. In addition, Thermex HT500 SET may provide you with the ability to enable individuals to access your account as additional authorized users, or to invite other individuals such as friends or family to share access to your content such as recorded video footage. We will ask you for the email address of any such individuals and automatically send an email invitation on your behalf. Thermex HT500 SET stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation services.
Basic Profile Information: Your account allows you to provide certain basic profile information like your name and profile photo. Names and profile photos may be shown to others in connection with the Services. In addition, if you download the Thermex HT500 SET Mobile App, we may collect and store your mobile device identifiers (such as IDFA, AAID, or other device identifiers). For example, if you invite someone as an additional authorized user, he or she will be able to see your name and photo. You should only use photos you are willing to make public.
Mobile location data: You may choose to enable features like Home/Away Assist or device pairing. If you do this, you’ll be asked for permission to share location data from your mobile device. If you grant this permission, the Thermex HT500 SET app uses standard location services built into iOS and Android. This data may be processed or combined with data from other products to enhance features like Home & Away.
Bluetooth data: Bluetooth-enabled Thermex HT500 SET Products (such as Thermex HT500 SET Protect 2nd generation and Thermex HT500 SET Cam) may broadcast an identifying signal wirelessly. This is used to connect with your Bluetooth-enabled devices (such as a smartphone or tablet) in order to deliver features like easy setup or App Silence.
How does Thermex HT500 SET use the information it collects?
We use this information to provide, develop and improve Thermex HT500 SET Products and services, including to make assessments and recommendations about products, safety, or energy use. We may use your contact details to send you this information, or to ask you to participate in surveys about your Thermex HT500 SET use, and to send you other communications from Thermex HT500 SET.
We may also use this information in a non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we use aggregated user information about the number of active thermostat users in a particular state to help us decide what energy companies might be good partners, and aggregated smoke and CO alarm data to study emergency alarm rates across our customers.
We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.
We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, Thermex HT500 SET may process your personal information on servers that are not in your home country.
In general for purposes of applicable law (e.g., GDPR), Thermex HT500 SET is a controller of the information collected in connection with the Products and Services. However, in the case of “Video and audio signals and data” and “Facial recognition to enable Familiar Face Alerts feature” you are the controller of these data and Thermex HT500 SET is a processor.
Our legal bases for processing information
If European data protection law applies to the processing of your information, we process your information for the purposes described in this Privacy Statement, based on the following legal grounds:
When we’re providing a product or service
We process your data to provide and support a product or service you’ve asked for under a contract, including but not limited to delivering our Terms of Service.
When we’re pursuing legitimate interests
We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that protect your privacy. This means we process your information for things like:
- offering and improving Thermex HT500 SET Products and services
- developing new products and features
- understanding how people use our products and services
- performing research that improves our services for our users and benefits the public
- sending you direct marketing and other communications from Thermex HT500 SET
- protecting against harm to the rights, property, and safety of Thermex HT500 SET, our users, and the public
- detecting, preventing or otherwise addressing fraud, abuse, security or technical issues with our services (including using a Google service such as reCAPTCHA)
- maintaining and improving the integrity of our computing systems, and protecting our users’ data security
- enforcing legal claims, including investigation of potential violations of applicable Terms of Service
When we’re complying with legal obligations
We process your data when we have a legal obligation to do so, for example, if we’re responding to a legal process or an enforceable governmental request. With your consent We ask for your consent to process your information for certain specific purposes and give you the right to withdraw that consent at anytime.
In what circumstances does Thermex HT500 SET share my information?
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of Thermex HT500 SET Products and services without asking you first. Period. We do not rent or sell our customer lists. The following are the limited situations where we may share personal information:
- With your permission: We may share personal information when we have your permission. One example of this would be if you invite another user to access the Products on your account as an additional authorized user. Another example is if you sign up for programs offered by our partners (e.g., energy or insurance companies); if you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. If you connect third-party devices and services to your Thermex HT500 SET Products through the Works with Thermex HT500 SET program, you are shown information about any proposed exchange of data. Thermex HT500 SET or the third party will request your consent to these exchanges on your behalf and you can change your mind at any time. When you use third-party products and services integrated with the Thermex HT500 SET Products, their own terms and privacy policies will govern your use of those products and services.
- For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage,including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as Thermex HT500 SET employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-Thermex HT500 SET purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data.
- As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
- For legal reasons: We will share personal information with third parties if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (i) meet any applicable law, regulation, legal process or enforceable government request; (ii) enforce Thermex HT500 SET policies or contracts, including investigation of potential violations; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) protect against harm to the rights, property or safety of Thermex HT500 SET, our users or the public as required or permitted by law.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use or elevated carbon monoxide levels in the home. This information may also be shared with other users to help them better understand their energy usage compared to others in the Thermex HT500 SET community, raise awareness about safety issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
If you select an outside party for the purchase, installation or service of your Thermex HT500 SET device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy a Thermex HT500 SET Thermostat from a retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
How can I contact Thermex HT500 SET?
ISIPARK İç ve Dış Ticaret İnşaat Isıtma Sistemleri Otomotiv Sanayi A.Ş.
| Adres | : Fatih Mah. 1188 Sok. No:13/A Sarnıç-Gaziemir/İzmir |
| V.D. | : Gaziemir |
| V. No | : 4660731206 |
| Tel | : +90 232 4579902 |
| Fax | : +90 232 4579122 |
| e-posta | : info@isipark.com.tr |